If you have been around me for any amount of time you know that I LOVE organization, optimization, making things run better, faster, cheaper. In fact, during my days as a corporate engineer/scientist, that was a major part of my job. Systems and processes are essential to all businesses. They are the foundation of profitability, growth, and longevity.
When I first started talking about processes and systems to small business owners, I occasionally received confused looks. Many could not understand how this applied to them. So, let’s break it down. A process is simply how you get things done. It refers to the steps and tasks that must be completed to achieve a desired result. So, even if you are a firm of one, you have processes and systems that enable you to deliver your goods and/or services.
By establishing your system, you can enhance performance and ensure your business and its employees are striving for more and keeping customers happy.
If your goal is to improve employee performance or customer service consider first checking your processes and systems.
Ultimately, you may need to utilize tools like Asana to help better manage tasks and projects, consider shortening wait times by upgrading software, conducting training or hiring employees to be more efficient, or adding additional areas for service. This will, in turn, allow you to focus more on increasing the value you bring to clients and customers as well as improving their experience.
Systems and processes go far beyond that, though. By establishing an organized system and process, you can run your business consistently and efficiently. This will improve productivity and overall morale, as it eliminates confusion and wasted time.
Of course, many business owners are trying to do everything on their own, which means some things get neglected. However, if you are in business to make money, finances should not be one of those things.
Need guidance? I’m here to help. As a business solutions expert, I have helped dozens of businesses untangle complex money issues and clarify a path to greater profitability.
Check out my free guide The 5 Missteps That Limit Your Business’s Profitability (and what you can do to fix them) to unblock common barriers to profitability that I observe among everyday businesses like yours.